Safety Settings
Users define permissions for emergency stakeholders. Police, ambulance and firefighters can be reached when necessary.
Product-service system
Stitch
A Safe Product Service System for Skill Exchange Based Travel Experiences
A product service system enabling safe travel experiences through value and skill exchange opportunities, bridging the gap between locals and travelers.
01
Project Statement
Stitch is a product-service system that creates a safe and gamified interaction environment, building bridges between travelers and locals through opportunities for value and skill exchanges.
As the application is used, a network is woven between the places visited by users through the spider mascot “Stitch.”
Each user is accompanied by a two-part badge
- One part contains a Bluetooth tracking device and remains with the user.
- The other badge is exchanged with people they connect with, enabling the network to expand.
02
System and Safety Ecosystem
This product-service system prioritizes user safety throughout all stages of the journey by integrating emergency stakeholders and safety precautions.
Stitch Application
My Web
Users join paths, exchange badges and tie new knots. Each exchange expands both participants’ networks.
The Charm
A Bluetooth tracker detects stability, movement and emergency-button input, then shares location data with the application.
Journey Safety
Joining paths connects applications, pre-arrival preparation, arrival checks and post-journey feedback.
Continuous Network
Badge journeys are stored while new owners, knots and shared paths continue to grow My Web.
Joining pathsPre-Arrival ChecklistArrival Safety SurveyPost-journey feedback
03
Process and Research
Project Description & Research
User Research, Surveys
Ideation
Personas, Journey Maps, Scenarios
Information Architecture, Wireframes
UI Design, Design System
Prototyping & Video Making
It has been a 14 week graduation project, in collaboration with software-tech firm Commencis, with 3 advisors including 2 UX and 1 UI designer.
04
Research Insights
A survey and interviews were conducted with a total of 25 people, establishing the key design priorities for Stitch.
weeks from research through prototyping.
people participated in surveys and interviews.
advisors: two UX designers and one UI designer.
Frictionless & Personalized Matching
The framework prioritizes user-centric filtering, map-based discovery, and fast application flows to seamlessly connect travelers with host organizations and short-term micro-contributions.
Hyper-Local & Continuous Community
The system fosters authentic local immersion through guided experiences and local events while sustaining traveler connections before, during, and after projects.
05
Ideation
Many ideation methods were implemented including asking 5W1H, affinity mapping, constraint, objective and directive maps, defining pain points in order to refine the project description and determine the main structure.
Affinity Mapping5W1H ExplorationOpportunity & Friction MappingConstraint MapsObjective MapsDirective Maps
06
Product Development
High Fidelity Wireframes
The product structure was developed across Home, Explore, Gather and My Web before being connected into the core happy-path journey.
Initial Happy Path Flow
Finishes the onboarding and first customization
Sees a personalized dashboard
Follows personal guidance
Fills the profile, completes verification and gets a membership
Explores the app and finds an exchange
Gets accepted and uses the pre-arrival information and safety checks
Leaves feedback
Charm exchange
07
UI Design System
Color System
Typeface
Card Components
Icon Set & Buttons
Mascot Design
08
Mobile App Design and Features
01
Home
A starter guidance welcomes the user and current journeys, connecting with other travelers, hosting and safety details can easily be accessed.
02
Explore
This feature helps you to explore many skill exchanges, experiences or information you need.
03
Gather
With the Gather section, you can find travel buddies, local guides and groups in order to find company during your journeys.
04
Become Host
You can also become a host, start exchanges and experiences, and clearly view your participants and journeys.
05
My Web
You stitch a web as you get active in the app by traveling, meeting people and tying knots.
06
My Charm
The badge on your charm can be exchanged, connecting you with other people while growing your web.
09
Physical Product and Bluetooth Tracker
The Charm and The Badge
Charm is a physical companion for the traveler, including a Bluetooth tracker and an exchangeable badge, transferring the feeling of exchange and connections into the real world.
Bluetooth Tracker
Detects location change or rapid movements.
Customizable Badge
The user forms the charm themselves.
Emergency Button
The button on the charm functions as an emergency help button.
Easily Attachable
Can be attached easily to backpacks and bags.
Exchangeable Badge
The badge continues its own journey.
Technical Details
Orthographic View
Exploded View
10
Main Usage Scenario
01 / 14
11
Emergency Scenario
Safety settings, the physical charm and the application work together when the traveler cannot reach their phone.
01Setting Safety Choices
Sets safety contacts and emergency stakeholders.
02Emergency Case
She clicks the badge on her charm and the app detects the emergency.
03Live Notification
She cannot reach her phone, but the location is detected and shared.
04Safe Contacts Are Reached
She receives help immediately through police or a designated safety contact.
Video
Prototype
